About REAL Automation Solutions

Our Mission

Help attorneys enjoy what they do, become their best Husbands, Wives, Parents and Community Members, and exceed their client’s expectations.

How do we do this?

We help you put systems and processes in place that increase efficiency, reduce errors, and ensure that your best work is delivered every time.

Our Journey

We have been automating documents since 1996. Over the years we have found the difference between what has made a firm successful and what has made a firm not get to their goals. Those firms that succeed have processes and systems to help them do their work.

The software industry has sold everyone on the fact that if you install their technology in your firm you will automatically succeed and get the results.

As we studied and look at those firms that succeeded, we noticed a trend. The trend is those people who are successful in their implementation of software and technology had developed human systems and processes that made their technology investments work for them.

To solve the problems that even our best law firms were facing we knew that we had to go outside of legal environment to look at what was working.  We studied the best minds of multiple industries looking at manufacturing from the Toyota Production System and how service organizations like hospitals and Nationwide Insurance were solving problems.

We looked at what made Apple, Microsoft, and Facebook so successful.  We consumed business books and learned from them.  Kim Mayberry did a Masters in Operational Excellence through The Ohio State University in 2016, the leading program in the country on process improvement, to learn how to really improve law firms.

We took what we learned from all these experts and started to implement them in our own company.  Then we experimented with different ways to implement these best practices that we were learning.  Then we took what we learned from our own company and developed our own model that we could use to train other companies on how to implement and get the same results we were getting.

This model isn’t just a one-size fits all. As we looked at those that succeeded in other industries we found that if you just try to take what works and one company and bring it into your company in the exact same model it never works.

We studied how Toyota has developed their Toyota Production System and then the US companies came along and tried to duplicate it and they weren’t successful.  They made improvements to what they already had, but they still did not get the same results as what Toyota was getting.

The failure happens when companies have tried to duplicate what someone else has done and they didn’t see the results because every culture and environment is different.

The companies that have succeeded instead looked to the best practices of other companies and then taken those best practices and made them their own by incorporating the strengths of their company with the best practices of other companies.

When you work with us we will follow these steps.

Step 1 – Crystalize Your Goal

Step 2 – Develop Your Team

Step 3 – Implement Systems

Step 4 – Exceed Your Clients Expectations

Do you want to Learn more about how we can help you enjoy what you do, become your best Husband, Wife, Parent, or Community Member, and exceed your client’s expectations?

Our Team

Liz Mayberry

Liz Mayberry

President and Co-Founder

Liz Mayberry fell in love with document automation when she was attending Brigham Young University Law school. BYU is one two law schools that have classes on how to automate documents in HotDocs®. She took that class and was hooked on what HotDocs could do. After the class was over she got a job with HotDocs® working as a consultant and trainer. In 1998 she decided to form her own company with the help of Kim Mayberry, her husband.

She has helped hundreds of firms to develop HotDocs automated systems. She is one of only a handful of people who can really train people on how to program in HotDocs® and developed the HotDocs® Bootcamp.

In her spare time, she loves to read, spend time with her family and friends, skiing, traveling the world, and trying new things.

On top of being passionate about what document automation can do for firms, she is passionate about finding ways to help other women succeed.

Kim Mayberry

Kim Mayberry

Chief Success Officer and Co-Founder

Kim Mayberry first of all fell in love with Liz Mayberry while she was in law school and already working for HotDocs® . That relationship later turned into a marriage and a business partnership.

Kim Mayberry received his Bachelor’s Degree in Information System from Brigham Young University and a Masters in Operational Excellence from The Ohio State University. Following graduation, he worked for Ameritech Library Services before joining REAL Automation Solutions, Inc full time in 2004. He is responsible for the training and consulting with law firms to improve their systems.

In his spare time, he loves to mountain bike, ski, and spend time with his family. He reads on average 2 business books a month. He loves to learn and is passionate about helping firms put systems in place that change the lives of the law firm’s clients and team members.

Mike Lund

Mike Lund

Consultant / Database Integration
Rebecca Maxwell

Rebecca Maxwell

Content Manager
Jeremy Rowley

Jeremy Rowley

HotDocs Consultant
Emmy Yates

Emmy Yates

Web Developer
Trevor Kneisly

Trevor Kneisly

HotDocs Consultant and Project Manager

Whittney Olsen

Whittney Olsen

HotDocs Consultant and Project Manager
Valori Christensen

Valori Christensen

Word Styles Expert