I recently read an article on Forbes.com about the latest consumer trends. The following caught my eye:
- Bad customer service is costing companies $62 billion annually in the US and could be costing you thousands each year
- Value and experience are a greater concern for consumers than price
- Clients want a response NOW
Focusing on the customer experience and value is the best way to improve your firm’s outlook.
Next week we will be holding a webinar on document automation, where we will discuss how firms that use document automation tend to exceed client expectations – i.e., to increase customer experience and value.
We will share with you how our clients have used automation to greatly improve their firm’s business, and help you determine whether document automation may be a good fit for you.