A while ago I was talking to an attorney who mentioned how his assistant kept getting the name of a key client wrong. He resorted to joking with her, putting notes on her computer, and a couple more things. And yet it continued to happen.
It wasn’t that she wanted to get the name wrong. She probably felt embarrassed. It’s just that the right process was not in place to help her get the name right.
You are probably thinking, “Of course the right process was in place! There was the name of the client right in front of her.”
Yet when you really start to dig into what happens during the day at your firm you’ll actually start to see why the best attorneys and staff members still get errors.
But in order to figure out how to solve the problem of getting errors you need to understand when errors happen.
In the video below we are going to teach you the 1st step to reducing your errors.